Cancellation Policy

Cancellation Policy

We understand that plans can change, and we aim to provide a flexible and straightforward cancellation process. If you wish to cancel your order, please review the information below for the details of our cancellation policy.

Order Cancellation

Before Shipping

If you wish to cancel your order before it has been shipped, please contact our customer service team immediately. You can reach us at support@toomotions.com or call us at (912) 239-5591. Our team will promptly assist you in canceling your order, provided it has not yet been processed for shipping.

If your cancellation request is made before the item is shipped, you will receive a full refund to the original payment method. The cancellation process will be quick, and you will be notified once the cancellation is confirmed.

After Shipping

Once an order has been shipped, cancellations are no longer possible. After shipment, the order will be subject to our **Return Policy**. If you no longer wish to keep the product, you can initiate a return within 30 days of receiving the item, as outlined in our Return Policy.

Please note that once the shipping process has begun, we cannot stop the delivery or reroute the package. If the package is returned to us by the delivery service, we will process a refund or exchange, according to our return and refund policy.

Exceptions to the Cancellation Policy

Custom or Personalized Products

Products that have been personalized or customized are not eligible for cancellation once production has begun. If the product is still in the customization phase, we will assist you with any modifications, but once the product has been finalized, cancellations will no longer be accepted. Please ensure that customization details are correct before finalizing your purchase.

Perishable Goods

Items such as food, flowers, or toiletries that are perishable in nature cannot be canceled once the order has been placed, as these items have limited shelf life and cannot be resold.

Order Modifications

Change of Order

If you wish to modify your order (e.g., change the size, color, or quantity of a product), please contact our customer service team as soon as possible. We will do our best to accommodate changes to the order before it has been processed for shipping.

Once the order has been shipped, changes cannot be made, and you will need to follow the return process if you need to make any adjustments after receiving the product.

Order Cancellation Due to Stock Availability

Out of Stock Items

If an item is out of stock or unavailable after you place an order, we will notify you immediately. You will have the option to cancel the order or choose an alternative item. In the case of a cancellation, a full refund will be issued.

Refund Process for Cancellations

Refund for Canceled Orders

If your order is canceled before it is shipped, we will initiate a refund to your original payment method. Refunds are typically processed within 5-7 business days, but depending on your bank or payment provider, it may take longer for the refund to reflect in your account.

Refund for Returned Items After Shipping

If your order has been shipped and you wish to return it for a refund, please refer to our **Return Policy** for the procedure. Once we receive the returned item and confirm its condition, we will process your refund. If you choose to exchange the item, we will ship the replacement after the returned product is received.

Final Notes

We strive to make the cancellation process as straightforward as possible. If you have any further questions or need assistance with your cancellation request, please do not hesitate to contact our customer support team. We are here to help!